We take pride in the quality of our products. If for some reason you are not satisfied with your purchase, please contact us via email to discuss a remedy. We will do our best to work as quickly as possible with you to resolve your concern.
Return/Exchange/Refund/Cancellation Policy
Regina’s is fully committed to your satisfaction, we may require your patience and involvement to investigate any issue with food or damaged items. Any candy purchase is not guaranteed a refund or exchange until further investigation is complete. Non-food purchases are eligible for returns/exchanges within 30 days of purchase with a valid receipt or proof of purchase. Regina’s does NOT guarantee the product when shipping candy. Regina’s has a 24 hour cancellation policy, if you would like to cancel your order, please call us via phone at either location.
You may consider the following actions to avoid issues with food items when shipping.
Current weather conditions.
Destination of the parcel
Placing your order on an early date to ensure a timely delivery especially for any special occasions.
Due to the fact that we have to outsource our shipping program through companies not managed by Regina’s, Ground shipping and Priority Mail arrival dates are estimated by zone. You will be provided a tracking number which is included in your shipment confirmation email.